Hello macciofe,

I am sorry to hear that you are experiencing issues with Firefox but can currently not assist you much due to a lack of information in your post. Could you please give me the address of the website you are trying to log on? Did you upgrade Firefox or did you make a clean install?

Thank you for your valuable time and patience.

I believe the browser was updated from version 11 to version 12. It happened automatically yesterday morning when the browser was opened. The URL of the site I can not log in to is www.optionsfirst.com. Thanks for your help.

Hello macciofe,

I am sorry to announce you that you might have to reinstall Firefox cleanly as there might have been a corruption during the automatic upgrade. This should hopefully fix the problem as I can myself login with no problem using the latest release of the web browser.

Thank you for your valuable time and patience and please let me know how it goes. If you find this answer helpful, please mark it as solution so that I can raise my helpfulness points.

I am noticing more problems with version 12 on my computer. Some pages do not display correctly. I was getting around the problem by holding down the shift key and then refreshing the page but that is not working on some pages now. The automatic update is going to force me to another browser I believe.

Is there a way to save my bookmarks and other items for a clean install?

Hello macciofe,

regarding the automatic upgrades issue, there is a work-around. To disable automatic upgrades, simply visit the [update preferences article]. This should normally resolve the problem.

Once again thank you for your valuable time and patience.

Hello macciofe,

regarding the bookmarks and information backups, please see the following articles:

[and restore bookmarks] and [up your information].

Hope this was helpful!