We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Updates past version 14 makes my pc run very slow

  • 3 odpovědi
  • 2 mají tento problém
  • 2 zobrazení
  • Poslední odpověď od kearbear5

more options

I am running Windows Vista and all updates after version 14 has slowed my pc down significantly. This last attempted has really funked it up. I keep getting the start-up repair. When I choose the start-up repair I get the blue screen of death. This is really annoying! I realize I'm using an older and slower version but I would think if you are updating Firefox you would make it compatible with all versions of Windows. Is there any way to fix this?

Also, you make it difficult to locate prior versions.

I am running Windows Vista and all updates after version 14 has slowed my pc down significantly. This last attempted has really funked it up. I keep getting the start-up repair. When I choose the start-up repair I get the blue screen of death. This is really annoying! I realize I'm using an older and slower version but I would think if you are updating Firefox you would make it compatible with all versions of Windows. Is there any way to fix this? Also, you make it difficult to locate prior versions.

Všechny odpovědi (3)

more options

Does it mention any details on the BSOD about where the crash occurs?
You can also check the event log.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

more options

Sorry it has taken so long for me to respond. I was unable to log on for the past few days. I've been running diagnostics. Of course it's saying it's fine but still freezing for no reason. I have uninstalled the FF 18. Now it didn't load the first time (which I think is what has caused the issues this time). So I loaded it a second. FF is now uninstalled but pc is still freezing. I'm attaching a picture of what the BSOD says. Hopefully it's readable. I'm at a loss as to what could be causing this. At one point on Device manager there was a yellow triangle with ! on Consumer IR Devices. It's now gone. When it first started my clock was showing 3 hrs earlier. Now it's showing 1 hr earlier. This has been going on about 3 days now. There were a bunch of Windows updates that also happened before this issue started. I'm contemplating uninstalling those.

more options

Here are a couple other errors I've received.

Description Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 31.

Problem signature Problem Event Name: PnPDeviceProblemCode Architecture: x86 Hardware Id: ROOT\CIRClass Setup class GUID: {4d36e97d-e325-11ce-bfc1-08002be10318} PnP problem code: 0000001F Driver name: circlass.sys Driver version: 6.0.6001.18000 Driver date: 01-19-2008 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033

Extra information about the problem Bucket ID: 166383290

Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 31.

Problem signature Problem Event Name: PnPDeviceProblemCode Architecture: x86 Hardware Id: wpdbusenum\fs Setup class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a} PnP problem code: 0000001F Driver name: WUDFRd.sys Driver version: 6.2.9200.16384 Driver date: 07-26-2012 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033


Description Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 24.

Problem signature Problem Event Name: PnPDeviceProblemCode Architecture: x86 Hardware Id: unknown Setup class GUID: {8ecc055d-047f-11d1-a537-0000f8753ed1} PnP problem code: 00000018 Driver name: unknown Driver version: unknown Driver date: unknown OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033

Extra information about the problem Bucket ID: 40570