We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Crash ID: bp-19f892f1-f308-4ee5-8aca-798e32131122 Crash ID: bp-e60c4f92-75c7-4639-a690-92df82131118 Crash ID: bp-c9c4b3a4-1611-4c31-91a6-770d82131114 Crash ID: bp-f33e77d8-1731-4663-80f7-4bd492131114 Crash ID: bp-3044e7a7-2d16-423c-8299-591af2131114

Hello,

Go through Reset the Firefox [http://mzl.la/MnSTZB] Avoid Crashes [http://mzl.la/LMzczb]

May be work.

thank you

All 5 of those crash reports are empty, no usable data was collected.

If the Reset doesn't produce desired results, try an new Profile.
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

does below report pin problem done anymore, I'm trying to avoid a shotgun approach at this, thanks

AdapterDeviceID: 0x0de5 AdapterVendorID: 0x10de Add-ons: fireform%40mozilla.org:0.7.4,clickclean%40hotcleaner.com:4.1,adblockpopups%40jessehakanen.net:0.9.1,canitbecheaper%40trafficbroker.co.uk:3.9.4,https-everywhere%40eff.org:3.4.2,printedit%40DW-dev:10.2,%7Ba0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7%7D:20131030,%7B35d6291e-1d4b-f9b4-c52f-77e6410d1326%7D:3.0.1.30,%7BBBDA0591-3099-440a-AA10-41764D9DB4DB%7D:12.0.3.2%20-%201,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:25.0.1,customization%40adblockplus.org:1.0.3,jid0-5R3LLpyrG0a1kPDXAA8ZKmM0bgM%40jetpack:1.3,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4,info%40priceblink.com:4.1,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 17116143616 AvailablePhysicalMemory: 5675716608 AvailableVirtualMemory: 630714368 BuildID: 20131112160018 CrashTime: 1385165319 EMCheckCompatibility: true Email: InstallTime: 1384607177 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 82913 StartupTime: 1385130688 SystemMemoryUsePercentage: 55 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://www.pennlive.com/midstate/ Vendor: Mozilla Version: 25.0.1

This report also contains technical information about the state of the application when it crashed.

Some crashes are the result of graphics driver incompatibilities. To work around that, disable Firefox's use of hardware acceleration for graphics.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This will take effect when you exit and restart Firefox.

To exclude some variables, could you disable ALL nonessential or unrecognized add-ons on these two tabs:

• orange Firefox button (or Tools menu) > Add-ons > Plugins category
  set to "Never Activate" if you can do without it for 24 hours
• orange Firefox button (or Tools menu) > Add-ons > Extensions category
  disable if you can do without it for 24 hours

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any change in Firefox stability?

narrowed problem down to two add-ons, Print Edit 10.2 and Ebates.

Will experiment to see which one is the issue. Many thanks for the help.