Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

cleaned cache then get firefox now responding tried following directions still got message tried to uninstall but still got same message Help

  • 1 odpověď
  • 1 má tento problém
  • 6 zobrazení
  • Poslední odpověď od kobe

ejlp
ejlp
more options

I cleaned cache like I have done before. Then when I tried to use firefox, I got the firefox is running but not responding. tried following directions to do the profile fix, but when I tried to click on the firefox tab, I got the running but not responding message. Soooooo could not even try to uninstall because of getting the same error message. Get error message if I tried the safe mode start. Tried restarting, shut down and start. still same message.

I cleaned cache like I have done before. Then when I tried to use firefox, I got the firefox is running but not responding. tried following directions to do the profile fix, but when I tried to click on the firefox tab, I got the running but not responding message. Soooooo could not even try to uninstall because of getting the same error message. Get error message if I tried the safe mode start. Tried restarting, shut down and start. still same message.

Všechny odpovědi (1)

kobe
kobe
more options

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.