Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Can't add a custom email address

  • 5 svar
  • 3 har dette problem
  • 6 visninger
  • Seneste svar af Abhimanyu

Abhimanyu
Abhimanyu
more options

I have a custom email address I just created.

However, when I try to add it in Thunderbird, it says

Thunderbird failed to find the settings for your email account.

My domain manager gave the following message:

Hi Japanaddicts, Your email xxxxxxxxxxxxxx@japanaddicts.org has been successfully created.

Here's all the information you need to get started:

Login Information: User ID: xxxxxxxxxxxxxxxxxxxx@japanaddicts.org Password: ********

Email Client setup information: IMAP server: imap.japanaddicts.org. POP server: pop.japanaddicts.org. SMTP server: smtp.japanaddicts.org.

I also tried the Manual Configuration, to no help. Please advise.

I have a custom email address I just created. However, when I try to add it in Thunderbird, it says Thunderbird failed to find the settings for your email account. My domain manager gave the following message: Hi Japanaddicts, Your email xxxxxxxxxxxxxx@japanaddicts.org has been successfully created. Here's all the information you need to get started: Login Information: User ID: xxxxxxxxxxxxxxxxxxxx@japanaddicts.org Password: ******** Email Client setup information: IMAP server: imap.japanaddicts.org. POP server: pop.japanaddicts.org. SMTP server: smtp.japanaddicts.org. I also tried the Manual Configuration, to no help. Please advise.

Valgt løsning

Try in Windows safe mode... I am guessing your firewall or anti virus is the issue, safe mode bypasses that.

Læs dette svar i sammenhæng 👍 0

Alle svar (5)

Perry
Perry
more options

Who is your email provider?

You should also verify the ports used for incoming and outgoing server.

Abhimanyu
Abhimanyu Spørgsmålsstiller
more options

Uh, as I said, it's a custom domain. Meaning that I've got an email address of my own on my domain, as it clearly says (@japanaddicts.org) from my domain provider.

There's no mention of the port in the email I got or on the domain provider's manage email accounts settings...

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Valgt løsning

Try in Windows safe mode... I am guessing your firewall or anti virus is the issue, safe mode bypasses that.

user01229325
user01229325
more options

All mail servers use ports. I do not care what name you made up.

Ændret af user01229325 den

Abhimanyu
Abhimanyu Spørgsmålsstiller
more options

I am using Ubuntu, not Windows. There's no block-this-and-that-too firewall in it.

The port are used, I know. I just said that the website from which I created the email account doesn't give me which port to use.

Also, I tried choosing all three ports pre-given and also tried auto-detect setting to no help.

Ændret af Abhimanyu den