Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes

  • 1 svar
  • 2 har dette problem
  • 1 visning
  • Seneste svar af cor-el

sharronC
sharronC
more options

Firefox crashes for any ask.com page. This does not happen in safe mode. It does not happen with IE. I used Norton Security Safe Search in Firefox and IE. I have Windows 7 with Norton Security safesearch. I have gone through the exercises in the helps section and it still happens. Here are the most current 5 reports:

bp-d2a4934d-2333-4df6-a766-256552140809 8/9/2014 11:44 AM bp-9a9517e8-a712-4e79-bd10-c60332140809 8/9/2014 11:42 AM bp-a997f398-e77f-45eb-996e-1ba2a2140809 8/9/2014 11:41 AM bp-0dbcca3b-162c-4093-8e71-8c7c22140809 8/9/2014 11:08 AM bp-cc548786-418e-407f-ab6b-89f942140809 8/8/2014 10:23 PM

Firefox crashes for any ask.com page. This does not happen in safe mode. It does not happen with IE. I used Norton Security Safe Search in Firefox and IE. I have Windows 7 with Norton Security safesearch. I have gone through the exercises in the helps section and it still happens. Here are the most current 5 reports: bp-d2a4934d-2333-4df6-a766-256552140809 8/9/2014 11:44 AM bp-9a9517e8-a712-4e79-bd10-c60332140809 8/9/2014 11:42 AM bp-a997f398-e77f-45eb-996e-1ba2a2140809 8/9/2014 11:41 AM bp-0dbcca3b-162c-4093-8e71-8c7c22140809 8/9/2014 11:08 AM bp-cc548786-418e-407f-ab6b-89f942140809 8/8/2014 10:23 PM

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with your Norton software as you can see by the presence of DLLs that belong to Norton components in the crash reports. bp-d2a4934d-2333-4df6-a766-256552140809 

Ø 11 	coFFPl31.dll 	coFFPl31.dll@0x34c15 	
Ø 12 	coFFPl31.dll 	coFFPl31.dll@0x34134 	
Ø 13 	coFFPl31.dll 	coFFPl31.dll@0x1ccea 	
Ø 14 	coidsafe.dll 	coidsafe.dll@0xa4786 	
Ø 15 	coidsafe.dll 	coidsafe.dll@0xa7846

You will have to contact Norton for support in cases of issues with their software.