Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Can't access 1 website - no solution found

  • 2 svar
  • 1 har dette problem
  • 17 visninger
  • Seneste svar af TNjazzgal

TNjazzgal
TNjazzgal
more options

Because of this issue, I have uninstalled & re-installed Firefox from the genuine download site, so I have the latest version. I can access any website (that I have tried) from Firefox, except the following website: http://members.amazingacademy.com. I can access this site from other browsers. I have contacted the website and they have advised me that they are not having any other reports of problems from other members using Firefox. I have added Firefox to my firewall & restarted my computer. I tried to add it to Malwarebytes, but cannot, since I have the free version, so I don't know if this may be the problem. I don't see any way to add safe websites to Microsoft Security Essentials. Please help! I hate Chrome & IE!

Because of this issue, I have uninstalled & re-installed Firefox from the genuine download site, so I have the latest version. I can access any website (that I have tried) from Firefox, except the following website: http://members.amazingacademy.com. I can access this site from other browsers. I have contacted the website and they have advised me that they are not having any other reports of problems from other members using Firefox. I have added Firefox to my firewall & restarted my computer. I tried to add it to Malwarebytes, but cannot, since I have the free version, so I don't know if this may be the problem. I don't see any way to add safe websites to Microsoft Security Essentials. Please help! I hate Chrome & IE!

Valgt løsning

Hello,

Try clearing your cookies and cache and then try signing in again.

  • History (or New Fx Menu > History) > Clear Recent History

Or: "Clear the Cache":

  • Tools (or New Fx Menu > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools (or New Fx Menu > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Læs dette svar i sammenhæng 👍 1

Alle svar (2)

CoryMH
CoryMH
more options

Valgt løsning

Hello,

Try clearing your cookies and cache and then try signing in again.

  • History (or New Fx Menu > History) > Clear Recent History

Or: "Clear the Cache":

  • Tools (or New Fx Menu > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools (or New Fx Menu > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Ændret af CoryMH den

TNjazzgal
TNjazzgal Spørgsmålsstiller
more options

I had already tried clearing the cache & cookies. I was able to solve the problem by using the "reset Firefox" option on the troubleshooting page (instead of running it in safe mode). Thanks for your help!