Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

firefox unable to open initial window. (windows7 updated)

  • 5 svar
  • 3 har dette problem
  • 1 visning
  • Seneste svar af philipp

jpwoodruff
jpwoodruff
more options

When I start Firefox, the hourglass shows for seconds then disappears. No window is opened. This happens after an automated update to my Windows overnight Tuesday 9Dec. Internet Explorer is evidently OK. All other programs OK.

Have tried - no change: 

 restart computer; 
 reinitialize modem and wifi home set;
 install new firefox (using "stub" 35.0.5);
 hold shift key down during launch;
 Windows "troubleshoot compatibility" reports "An error occurred while
   troubleshooting".


After any start attempt, Task Manager reports there is at least one firefox.exe *32 process (tab), but no related Application (tab). Dialog from "automatically add" can't open this file....

When I start Firefox, the hourglass shows for seconds then disappears. No window is opened. This happens after an automated update to my Windows overnight Tuesday 9Dec. Internet Explorer is evidently OK. All other programs OK. Have tried - no change: restart computer; reinitialize modem and wifi home set; install new firefox (using "stub" 35.0.5); hold shift key down during launch; Windows "troubleshoot compatibility" reports "An error occurred while troubleshooting". After any start attempt, Task Manager reports there is at least one firefox.exe *32 process (tab), but no related Application (tab). Dialog from "automatically add" can't open this file....

Valgt løsning

please use malwarebytes as well - in my experiences it yields the best results (just leave the option to run a trial for the pro version unchecked)...

Læs dette svar i sammenhæng 👍 2

Alle svar (5)

philipp
philipp
  • Moderator
more options

hello jpwoodruff, since this can sometimes be caused by malware active on a system, please run a scan with different security tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

Troubleshoot Firefox issues caused by malware

jpwoodruff
jpwoodruff Spørgsmålsstiller
more options

It gets worse

Microsoft safety scanner reports nothing to remove. (malwarebytes untried because the downloader seemed untrustable - too many "take this too"s frighten me away)

I uninstalled firefox entirely on a freshly rebooted windows7. Then try to install new. Stub 34.0.5 goes through the motions but leaves NO installed firefox.

philipp
philipp
  • Moderator
more options

Valgt løsning

please use malwarebytes as well - in my experiences it yields the best results (just leave the option to run a trial for the pro version unchecked)...

jpwoodruff
jpwoodruff Spørgsmålsstiller
more options

Success. Thank you phillipp

malwarebytes found and removed "hijack.startpage". all's well

philipp
philipp
  • Moderator
more options

great, thanks for reporting back :))