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cannot download firefox

PlanetPrisoner
PlanetPrisoner
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I am a longtime user of firefox. 2 days ago when opening the browser, immediately msg told me program was not working asking me to close the program, which I did. finally uninstalled firefox, in order to reinstall.....now IE tells me it downloaded, I go to downloads, tells me it is finished....but nothing happens, even when going to the download folder.... CANNOT INSTALL AFTER 'RUN' PROGRAM.

CANNOT EVEN RUN TROUBLESHOOTER APLIC.

HELP HELP HELP !!! THNX.

I am a longtime user of firefox. 2 days ago when opening the browser, immediately msg told me program was not working asking me to close the program, which I did. finally uninstalled firefox, in order to reinstall.....now IE tells me it downloaded, I go to downloads, tells me it is finished....but nothing happens, even when going to the download folder.... CANNOT INSTALL AFTER 'RUN' PROGRAM. CANNOT EVEN RUN TROUBLESHOOTER APLIC. HELP HELP HELP !!! THNX.

Alle svar (3)

ideato
ideato
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Hi PlanetPrisoner , try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) and then see if that helps to download and install firefox from the next link (full installer) :

Most often, issues like that are caused by a firewall or/and security software which doesn't recognize new Firefox (and for that blocks the new firefox version). You have to remove all program rules for firefox from your firewall and let it detect the new version of the browser again.{In windows safe mode with networking, security software is disable}


thank you

PlanetPrisoner
PlanetPrisoner Spørgsmålsstiller
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I also turned all virus / firewall off. this is really weird, as I have always, 12 years, been able to work easily with removing and installing Firefox...?? I'll work more on the issue after around 7pm CST. THNX for input.

PlanetPrisoner
PlanetPrisoner Spørgsmålsstiller
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...here is the Mozilla file opened, although all files within show no set-up appl. file.....

THNX