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Why do I get messages that say firefox has unexpectedly quit when it really has not quit?

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  • Seneste svar af user633449

JanetReeva
JanetReeva
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it states that it is going to send a message to Mozilla saying that it quit. At the bottom there are two options: quit firefox or restart firefox. It also says the report will be sent without my doing anything. This has been happening for a week. I don't have to reboot or restart; I just continue on. I close Firefox and then reopen it right away. It is actually quite a large box popping up. Has anyone else had this problem?

it states that it is going to send a message to Mozilla saying that it quit. At the bottom there are two options: quit firefox or restart firefox. It also says the report will be sent without my doing anything. This has been happening for a week. I don't have to reboot or restart; I just continue on. I close Firefox and then reopen it right away. It is actually quite a large box popping up. Has anyone else had this problem?

Alle svar (1)

user633449
user633449
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.