Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Want old Firefox data, old PC is dead, new recovery keys will delete old data on server.

  • 3 svar
  • 7 har dette problem
  • 1 visning
  • Seneste svar af cyn3000

Fufuz
Fufuz
more options

I set up Sync on my now unusable hard drive, with all my Firefox goodies on it. I'm now on a different hard drive but when I try to set up Sync and retrieve my old data, it says I need a recovery key. I cant get one so it generates one but the new one apparently will delete the old data that I want making Sync pointless. How do I access my old data without a key?

I was and am now running Firefox 28.0 on both hard drives.

I set up Sync on my now unusable hard drive, with all my Firefox goodies on it. I'm now on a different hard drive but when I try to set up Sync and retrieve my old data, it says I need a recovery key. I cant get one so it generates one but the new one apparently will delete the old data that I want making Sync pointless. How do I access my old data without a key? I was and am now running Firefox 28.0 on both hard drives.

Valgt løsning

hello, it's not possible to retrieve your old sync data without the recovery key, since the data is stored encrypted on mozilla's sync servers and this is the only key to decrypt them. if you've already generated a new recovery key then in addition the data on the servers has been overwritten - so i fear this data is lost for good...

Læs dette svar i sammenhæng 👍 1

Alle svar (3)

philipp
philipp
  • Moderator
more options

Valgt løsning

hello, it's not possible to retrieve your old sync data without the recovery key, since the data is stored encrypted on mozilla's sync servers and this is the only key to decrypt them. if you've already generated a new recovery key then in addition the data on the servers has been overwritten - so i fear this data is lost for good...

Fufuz
Fufuz Spørgsmålsstiller
more options

Thats a shame, guess I'll just wait till I can get it fixed. Thanks anyway!

cyn3000
cyn3000
more options

why is firefox not encrypeted on my computer