Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox sync does not recognize my account on a new computer.

  • 2 svar
  • 4 har dette problem
  • 21 visninger
  • Seneste svar af APEV

APEV
APEV
more options

I had firefox sync on my laptop and desktop, and it worked fine. On getting a new desktop, I tried to sign in to sync, but I get an "Unknown account" error when ever I do. But I have my laptop next to me, signed in to sync, on that account. Is this some problem with the new version of sync not recognizing old version accounts? It says in order to update to new sync, I have to unlink all my accounts. But I don't want to do that if I can't sign in to recover my sync. I'm not sure what to do here.

I had firefox sync on my laptop and desktop, and it worked fine. On getting a new desktop, I tried to sign in to sync, but I get an "Unknown account" error when ever I do. But I have my laptop next to me, signed in to sync, on that account. Is this some problem with the new version of sync not recognizing old version accounts? It says in order to update to new sync, I have to unlink all my accounts. But I don't want to do that if I can't sign in to recover my sync. I'm not sure what to do here.

Alle svar (2)

the-edmeister
the-edmeister
  • Moderator
more options

"... But I have my laptop next to me, signed in to sync ..."

Which version of Firefox?

Firefox 29 brought a new version of Sync [a year ago], so if you are using an older version of Firefox on that laptop, see this KB article - Sync your Firefox bookmarks, history, passwords and more

You'll need to update Firefox on that Laptop to continue using Sync on it after updating your Sync account.

APEV
APEV Spørgsmålsstiller
more options

Thanks for the info edmeister. Unfortunately all versions of firefox involved are 37.0.2 .