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My firefox crashed and when I download it it wont let me enter

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sydstewww
sydstewww
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This happened a few weeks ago, I was using firefox and it just closed down, so I tried clicking multiple times for it to open but it wasnt, I guess you could say it wasnt responsive? I remember re downloading it and it solved the problem, so today it did the same exact thing so I redownloaded firefox and something isnt working.

This happened a few weeks ago, I was using firefox and it just closed down, so I tried clicking multiple times for it to open but it wasnt, I guess you could say it wasnt responsive? I remember re downloading it and it solved the problem, so today it did the same exact thing so I redownloaded firefox and something isnt working.

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guigs
guigs
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You may need to make a back up of the profile not to loose any personal data, however you can also try a Firefox refresh.Refresh Firefox - reset add-ons and settings

A clean reinstall may also help:

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

ideato
ideato
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Hello sydstewww, guigs2

any luck if you boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) and then see if that helps.

thank you