Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I go to a site , an new window open, I am warned of a virus and gven a # 1-855=232-1535 for instructions. Is this legit?

  • 3 svar
  • 3 har dette problem
  • 2 visninger
  • Seneste svar af FredMcD

hadron75
hadron75
more options

I go to a site and do a search for an mp3. A new window opens and I get a voice recording telling me I have a virus and that I need to call this number 1-855-232-1535 and I will be given instructions on how to remove the virus or my personal information might be compromised.. My Anti-virus program does not find any virus nor does my malware program. Is this a legitimate warning and number (I called it and got someone who wouldn't tell me just who's tech support she represented and was obviously in India/Pakistan probably and a also obviously in a phone room). Any feedback would be appreciated.nI run windows xp service pack 4 and FireFox 38

I go to a site and do a search for an mp3. A new window opens and I get a voice recording telling me I have a virus and that I need to call this number 1-855-232-1535 and I will be given instructions on how to remove the virus or my personal information might be compromised.. My Anti-virus program does not find any virus nor does my malware program. Is this a legitimate warning and number (I called it and got someone who wouldn't tell me just who's tech support she represented and was obviously in India/Pakistan probably and a also obviously in a phone room). Any feedback would be appreciated.nI run windows xp service pack 4 and FireFox 38

Valgt løsning

Hi, probably the website it is a phishing site, forge it if you check for virus and you are clean, if you want to check more then, you can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

https://www.google.com/safebrowsing/report_phish/

thank you

Læs dette svar i sammenhæng 👍 0

Alle svar (3)

ideato
ideato
more options

Valgt løsning

Hi, probably the website it is a phishing site, forge it if you check for virus and you are clean, if you want to check more then, you can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

https://www.google.com/safebrowsing/report_phish/

thank you

hadron75
hadron75 Spørgsmålsstiller
more options

Thank you for th quick response. I figured that is probably what it is or something like it. That pretty well confirms my guess. Thanks you also for the list of software. I have a good antivirus program, but the list is still appreciated.

FredMcD
FredMcD
more options

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}