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Firefox will not show graphs for website https://pge.opower.com/ei/app/myEnergyUse. IE will show graphs.

  • 3 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af cor-el

rledick
rledick
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Graphs for my energy use will not show in Firefox. Graphs show in Internet Explorer

Graphs for my energy use will not show in Firefox. Graphs show in Internet Explorer

Alle svar (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Do you see any icons at the left end of the location/address bar to indicate that special content is present and possibly blocked?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Ændret af cor-el den

rledick
rledick Spørgsmålsstiller
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I tried each step. Still could not get the graphs to show.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Is a plugin used to display the graphs in IE or is this an image?

What context menu do you get when you right-click a graph in IE?

Is this a secure (https) connection or an open (http) connection?

You can check the log on the Web Console and the Network log (Firefox/Tools > Web Developer) to see if there are specific error messages or if content fails to load.

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.