Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

When I log in to sync my bookmarks the iOS app hangs and then crashes or needs to be forced to quit

  • 1 svar
  • 8 har dette problem
  • 26 visninger
  • Seneste svar af guigs

GeoffDeGeoff
GeoffDeGeoff
more options

If I log in to my firefox account to sync my bookmarks, a download starts but then the app hangs and either crashes on its own or needs to be forced to close.

On an iPhone 6S plus and an iPad Air 2 running either the release iOS 9.2.1 or the iOS 9.3 beta

If I log in to my firefox account to sync my bookmarks, a download starts but then the app hangs and either crashes on its own or needs to be forced to close. On an iPhone 6S plus and an iPad Air 2 running either the release iOS 9.2.1 or the iOS 9.3 beta

Alle svar (1)

guigs
guigs
more options

Hi GeoffDeGeoff , Thank you for your question. I am sorry to hear that Firefox for iOS is crashing when you sync it. Please try the following to troubleshoot. First make a back up of the local desktop profile. Back up and restore information in Firefox profiles

  1. Disable each of the preferences in Sync to try to find out if its one of the collections causing this issue
  2. Try a new account with a different email, to see if its an error that has synced to the cloud.

What happens?