Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Looses connection shortly after starting

  • 2 svar
  • 1 har dette problem
  • 5 visninger
  • Seneste svar af cor-el

AngrySpatula
AngrySpatula
more options

I have been having this problem only on one windows 10 PC. Every time I launch Firefox it nearly instantly opens all my tabs. I can search, use links, read news for a good 5-10 seconds. After that, it looses internet connection and all websites stop responding for roughly 20 seconds. After the 20 second period, all is well again. I have removed the only ad blocking extension I used, no themes, all but a couple plugins are set to ask to start.

I have been having this problem only on one windows 10 PC. Every time I launch Firefox it nearly instantly opens all my tabs. I can search, use links, read news for a good 5-10 seconds. After that, it looses internet connection and all websites stop responding for roughly 20 seconds. After the 20 second period, all is well again. I have removed the only ad blocking extension I used, no themes, all but a couple plugins are set to ask to start.

Alle svar (2)

ideato
ideato
more options

Hello AngrySpatula, try to change in the Network Preferences to "no proxy", go from 3-bar menu in your right up > Options > Advanced > Network > Connection area > click Settings > choose "No proxy" > click OK to save it > close the tab > close firefox from file and then exit > restart firefox.

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can check for problems with the sessionstore.js file in the profile folder that stores session data. When sessionstore.js is deleted you lose pinned tabs and Tab Groups and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.

You can use this button to go to the current Firefox profile folder: