Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes

  • 4 svar
  • 1 har dette problem
  • 2 visninger
  • Seneste svar af bwbob

bwbob
bwbob
more options

just randomly crashes several times a day, its often not even the active window

just randomly crashes several times a day, its often not even the active window

Valgt løsning

thanks, those all appear to be similar out-of-memory crashes and i'd suspect that one of your addons might be involved. you could either try to refresh firefox or manually disable a number of your addons and see if this is making a difference (i'd start to look at kaspersky's one in particular)...

Læs dette svar i sammenhæng 👍 1

Alle svar (4)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

bwbob
bwbob Spørgsmålsstiller
more options

Thanks Philipp - here are several

Submitted Crash Reports Report ID Date Submitted bp-66bdf4b1-54d2-4d50-b518-5395d2160402 4/2/2016 9:19 AM bp-5c1e1dd7-3e85-45c8-9545-8649e2160401 4/1/2016 2:41 PM bp-ce54d490-e4db-4afa-8769-2256b2160401 4/1/2016 11:37 AM bp-64a05fc2-4111-4eef-bcd8-acba42160331 3/31/2016 4:29 PM 8da3f8ca-73d6-4816-a92d-10a1e8b2b6b9 3/29/2016 9:11 AM bp-8d2b0b96-efb7-4762-952e-7ca9c2160328 3/28/2016 12:56 PM bp-c6e88db3-ec31-4868-8be2-a1a502160327 3/27/2016 11:07 AM bp-f9824c19-8399-47d5-a3bf-6ee5f2160326 3/26/2016 7:32 PM bp-e420a4e5-7cd0-4578-8af8-e01992160324 3/24/2016 4:49 PM bp-33eda826-31b9-4314-b9f6-502c22160323 3/23/2016 10:31 AM bp-04e595a1-bac5-4cc6-b19f-d8f812160322 3/21/2016 10:16 PM de6aca6e-571c-4955-a236-9ee750c235f8 3/21/2016 2:13 PM bp-024c6c3c-85b2-4225-a924-bfc4e2160321 3/21/2016 11:03 AM bp-4b9cb27a-285f-4500-9a15-615782160320 3/20/2016 10:29 AM

philipp
philipp
  • Moderator
more options

Valgt løsning

thanks, those all appear to be similar out-of-memory crashes and i'd suspect that one of your addons might be involved. you could either try to refresh firefox or manually disable a number of your addons and see if this is making a difference (i'd start to look at kaspersky's one in particular)...

bwbob
bwbob Spørgsmålsstiller
more options

Philipp, thanks for taking the time to look into this. I started right where you said and disabled Kaspersky and haven't had a crash since - I didn't even go through trying all the rest of the addons. I had recent;y upgraded from Kaspersky 2015 to 2016 Anti-virus so I'm guessing the "improved" product was the culprit.

Thanks again -