Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

A pop up comes up for a website that never comes up with chrome...?

  • 3 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af John99

samiyam007
samiyam007
more options

I play games on a website called pogo...recently I get a pop up on mozilla that does not come up on chrome...the pop up I believe is a virus because it asks to allow changes to my computer..the pop up reads ...PRIVACY-KEEP.COM...but it is not in caplocks...can mozilla help me get rid of this?or do I just get rid of mozilla and use chrome?

I play games on a website called pogo...recently I get a pop up on mozilla that does not come up on chrome...the pop up I believe is a virus because it asks to allow changes to my computer..the pop up reads ...PRIVACY-KEEP.COM...but it is not in caplocks...can mozilla help me get rid of this?or do I just get rid of mozilla and use chrome?

Alle svar (3)

John99
John99
more options

Please let us have a screenshot of this popup it may help us in trying to assist you.

If you suspect malware please scan with all the tools listed in the article

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

FredMcD
FredMcD
more options

Also; Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

John99
John99
more options

You may for instance have the Potentially Unwanted Program mentioned here

I would not recommend you check the Firefox addons, and the programs listed in Windows Control panels and uninstall anything suspicious and unwanted. I would not suggest you try hacking any Registry entries directly without trusted and detailed advice.

Scanning with the tools mentioned is still a good idea. Once one piece of adware or malware has a toe hold others often arrive and proliferate.