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I have been locked out of Thunderbird email. I thought I fixed it with my IP support, but now I am no longer getting any emails. This has been going on a whil

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nodoughts
nodoughts
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Two weeks ago I was not able to sign in to my email. I used the last three passwords and none worked. I have two folders, one is POP and one is IMAP which my IP set up. Why, I don't know. Anyway, I was able to get into my IMAP account but not the POP account. I changed the setting to Normal Password from Encrypted and it seemed to solve the problem with the POP account. But now, I am no longer getting any emails in either account. I would like to reset the whole thing and start over, but I have been using Thunderbird since 2010 and I don't want to lose my emails. What do I do? Thank you, Leelee

Two weeks ago I was not able to sign in to my email. I used the last three passwords and none worked. I have two folders, one is POP and one is IMAP which my IP set up. Why, I don't know. Anyway, I was able to get into my IMAP account but not the POP account. I changed the setting to Normal Password from Encrypted and it seemed to solve the problem with the POP account. But now, I am no longer getting any emails in either account. I would like to reset the whole thing and start over, but I have been using Thunderbird since 2010 and I don't want to lose my emails. What do I do? Thank you, Leelee

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Matt
Matt
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.