Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Getting Rid of E-mail that have "deleted."

  • 2 svar
  • 1 har dette problem
  • 7 visninger
  • Seneste svar af sfhowes

TBHow
TBHow
more options

Used ClamXav and it found phishing e-mails in various Thunderbird folders (InBoxes, Trash, etc.) I understand that most of these emails aren't dangerous per se (I'm aware of the ones tagged), but I still want to get rid of them permanently. I have put them in the trash, emptied the trash, compacted the folders, and even installed Xpunge as an Add-on. Yet every time I go to the TB profiles and open the InBox or Trash of a particular mailbox (it's a document file), all that stuff is still there. In fact, if I run ClamXav again after "deleting" all the e-mails, the phishing warnings still appear for those elements I thought I deleted. What's going on? Thanks.

Used ClamXav and it found phishing e-mails in various Thunderbird folders (InBoxes, Trash, etc.) I understand that most of these emails aren't dangerous per se (I'm aware of the ones tagged), but I still want to get rid of them permanently. I have put them in the trash, emptied the trash, compacted the folders, and even installed Xpunge as an Add-on. Yet every time I go to the TB profiles and open the InBox or Trash of a particular mailbox (it's a document file), all that stuff is still there. In fact, if I run ClamXav again after "deleting" all the e-mails, the phishing warnings still appear for those elements I thought I deleted. What's going on? Thanks.

Alle svar (2)

user1121639
user1121639
more options
if I run ClamXav again after "deleting" all the e-mails, the phishing warnings still appear for those elements I thought I deleted. What's going on? Thanks.

When you delete messages in Thunderbird, they will still exist in the "mbox" file for that Thunderbird folder on the hard drive until you "compact" that folder.

ClamXav is checking the actual files on the hard drive, so until that folder is "compacted", ClamXav will still say the problem e-mails are present.

So you have to both empty the trash and "Compact Folders" after deleting those problem e-mails: Select any folder for the account on the left side, then Thunderbird menu: File: Compact Folders.


Regarding the "Xpunge" add-on: I have not used it so I do not know how it works. Nor will I try, since it is self proclaimed to be useful for versions of Thunderbird up to version 25. The current version of Thunderbird is 45.7.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Normally, when you compact folders as you have done the deleted files are permanently removed from the computer. But if you have not excluded the TB profile folder from ClamXav's 'Sentry' (the recommended setup), it's possible ClamXav does not allow the compacting process to permanently remove the deleted messages.