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I can't log in/Can't update my e-mail address!

  • 3 svar
  • 7 har dette problem
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  • Seneste svar af Cian Donnell

Cian Donnell
Cian Donnell
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So I've changed my e-mail address, problem is I can't log in to my Firefox account under Sync. It asks me to confirm my account through my old e-mail address. I can't do that because I've deleted my old e-mail address!

So I need a way to either update my e-mail address or delete my Firefox account all together, so that I can start a new account with my new e-mail address.


-Cian

Included screenshot (old e-mail address) :

So I've changed my e-mail address, problem is I can't log in to my Firefox account under Sync. It asks me to confirm my account through my old e-mail address. I can't do that because I've deleted my old e-mail address! So I need a way to either update my e-mail address or delete my Firefox account all together, so that I can start a new account with my new e-mail address. -Cian Included screenshot (old e-mail address) :

Alle svar (3)

Cian Donnell
Cian Donnell Spørgsmålsstiller
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Image did not upload..

Included screenshot (old e-mail address) :

cor-el
cor-el
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If you can't login to that Sync account with an email address that you can't access then you probably can't delete this account as well. You can try to log in to the Firefox account via this website.

You will have to create a new anyway because you can't change the email address of a Sync account.

Cian Donnell
Cian Donnell Spørgsmålsstiller
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So I can't have my old account deleted unless I manage to sign in?

Does it get automatically deleted from the Mozilla system after a period of time?

I hate the idea of having accounts over the net if I don't use them. I pride myself in deactivating/deleting those accounts.

I'm trying to re-activate my old e-mail for this but unfortunately I changed my phone number just recently, I can't use the other methods either.