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Bookmarks lost after changing password?

  • 5 svar
  • 5 har dette problem
  • 7 visninger
  • Seneste svar af kneisslwill

kneisslwill
kneisslwill
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Hello, I reinstalled my OS X and downloaded Firefox. I forgot my FF account password so I changed it. After that, my bookmarks and passwords did not update after logging into FF.

I followed the Mozilla instructions for restoring my bookmarks but the only date listed was today's date.

I feel after resetting my password my data was lost.

Any help is greatly appreciated.

Thanks.

Hello, I reinstalled my OS X and downloaded Firefox. I forgot my FF account password so I changed it. After that, my bookmarks and passwords did not update after logging into FF. I followed the Mozilla instructions for restoring my bookmarks but the only date listed was today's date. I feel after resetting my password my data was lost. Any help is greatly appreciated. Thanks.

Valgt løsning

Sorry, but when you changed the Password for your Firefox Account (used by Sync and some other services that Mozilla provides) all your data was wiped from the Sync server. The old Password was used to generate dual "keys" under which your data was encrypted for 'transit' to the Sync server and while on the Sync server. The new Password created different dual "keys" which couldn't de-crypt your data; thus the Sync server wiped that useless data.

Sync is not intended to be used in lieu of a proper Firefox data backup with a solitary device, like when reinstalling the operating system. With a 2nd device connected to your Sync account your data could have been "recovered" from 2nd device when that device was connected to the SYnc server with the new Password; then your data would have been sync'd to the device with new OS installation & and new Firefox installation.

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Alle svar (5)

FredMcD
FredMcD
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What password did you reset?

kneisslwill
kneisslwill Spørgsmålsstiller
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My Firefox account password.

FredMcD
FredMcD
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Mozilla.org has several separate sections. Each has its own login/password.

the-edmeister
the-edmeister
  • Moderator
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Valgt løsning

Sorry, but when you changed the Password for your Firefox Account (used by Sync and some other services that Mozilla provides) all your data was wiped from the Sync server. The old Password was used to generate dual "keys" under which your data was encrypted for 'transit' to the Sync server and while on the Sync server. The new Password created different dual "keys" which couldn't de-crypt your data; thus the Sync server wiped that useless data.

Sync is not intended to be used in lieu of a proper Firefox data backup with a solitary device, like when reinstalling the operating system. With a 2nd device connected to your Sync account your data could have been "recovered" from 2nd device when that device was connected to the SYnc server with the new Password; then your data would have been sync'd to the device with new OS installation & and new Firefox installation.

kneisslwill
kneisslwill Spørgsmålsstiller
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Thank you.