Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Last week my lg phone insisted I must install a large batch of updates including firefox. After updating firefox to 57.0.4 it no longer works properly.

  • 1 svar
  • 2 har dette problem
  • 9 visninger
  • Seneste svar af Paul

mlrgeg
mlrgeg
more options

Have LG VS810PP phone w/ Android v. 5.1.1. System insisted I needed to install a large number of system & app updates. Last week I went ahead & let it install all updates which included firefox. After install, firefox was updated to v. 57.0.4. I then installed the following add ons, Ghostery & Add Block Plus, which I always use. Since then firefox won't function properly. When I open it, it starts to load a web page & then stops & seems to hang for 1 to 2 minutes. It might finish loading the page or it might not. Either way after 1 to 2 minutes forefox winks off & I get kicked back to the phone's desktop or home screen. It doesn't seem to close firefox because when I go to the screen that shows the apps that are open, it is still there. So I tap it to open it again & it does the same thing. It tries to load what ever web page I was trying to open, which may or may not finish loading & after 1 to 2 minutes it winks off & kicks me back to the desktop again. It does this over & over & over & over. I've uninstalled & reinstalled firefox several times with the same result. It does not matter what web page I try to load, the result is always the same. Firefox has now become completely useless to me. I've used the phone's default browser, chrome with no apparent problem.

Have LG VS810PP phone w/ Android v. 5.1.1. System insisted I needed to install a large number of system & app updates. Last week I went ahead & let it install all updates which included firefox. After install, firefox was updated to v. 57.0.4. I then installed the following add ons, Ghostery & Add Block Plus, which I always use. Since then firefox won't function properly. When I open it, it starts to load a web page & then stops & seems to hang for 1 to 2 minutes. It might finish loading the page or it might not. Either way after 1 to 2 minutes forefox winks off & I get kicked back to the phone's desktop or home screen. It doesn't seem to close firefox because when I go to the screen that shows the apps that are open, it is still there. So I tap it to open it again & it does the same thing. It tries to load what ever web page I was trying to open, which may or may not finish loading & after 1 to 2 minutes it winks off & kicks me back to the desktop again. It does this over & over & over & over. I've uninstalled & reinstalled firefox several times with the same result. It does not matter what web page I try to load, the result is always the same. Firefox has now become completely useless to me. I've used the phone's default browser, chrome with no apparent problem.

Alle svar (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I recommend going into the Settings App (typically a cogwheel icon) scrolling down to Storage and selecting Cached Files.

This will clear temporary files from your device and may help it to run a little more smoothly.