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Can't send or receive email

  • 3 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af sfhowes

rhamjrid
rhamjrid
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i have three email accounts - two are gmail and the third is a bresnan.net which is affiliated with Spectrum. The pop up messages tell me the bresnan account can't connect to the server. I contracted Spectrum and they troubleshot on their end, finding nothing wrong. They suggested I contact you for the fix. (The two gmail accounts I access via Mozilla are not affected and work fine.)

i have three email accounts - two are gmail and the third is a bresnan.net which is affiliated with Spectrum. The pop up messages tell me the bresnan account can't connect to the server. I contracted Spectrum and they troubleshot on their end, finding nothing wrong. They suggested I contact you for the fix. (The two gmail accounts I access via Mozilla are not affected and work fine.)

Alle svar (3)

sfhowes
sfhowes
  • Top 10 Contributor
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What do you have for the incoming and outgoing server settings? Spectrum requires these ones: incoming server mobile.charter.net on port 993 (IMAP) or 995 (POP), SSL/TLS, normal password, User name = email address; outgoing server mobile.charter.net on port 587, SSL/TLS, normal password, User name = email address.

Those should work if you have a bresnan.net or charter.net address.

https://support.mozilla.org/en-US/questions/1234783

rhamjrid
rhamjrid Spørgsmålsstiller
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Sorry but I'm pretty stupid about this. My kids set it all up and they aren't around. How do I access the server settings to check that or make those changes? Thank you.

sfhowes
sfhowes
  • Top 10 Contributor
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Open Tools/Account Settings, look at Server Settings for the incoming and Outgoing Server (SMTP) at the bottom of the left pane.