Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Crashing when fingerprints registered with no screen lock

  • 1 svar
  • 2 har dette problem
  • 15 visninger
  • Seneste svar af Kevin

more options

Hi, I have this strange problem on my Samsung Tab S3. Firefox focus was crashing whenever I tried to open a webpage. I checked the system logs and found it is related with the screen lock. Right now, I have stored fingerprints to use with apps like 1password, but I use just swipe for screen unlock, no password or fingerprints. So: - With screen lock enabled and fingerprints registered, Firefox Focus works. - Without screen lock and fingerprints deleted from device, Firefox Focus works. - Without screen lock but fingerprints registered in the device, Firefox Focus crashes when opening any page.

I also tested it with older versions of the app, same problem. But on my phone, Samsung Galaxy A5, I use the same settings with no problem (fingerprints registered, screen unlocked, firefox works normally). Seems it's only issue on my tablet. I currently deleted any fingerprints from the device so I can continue using Firefox, but I would like to find a fix since I use fingerprints for unlocking protected apps. Any ideas why that happens?

Hi, I have this strange problem on my Samsung Tab S3. Firefox focus was crashing whenever I tried to open a webpage. I checked the system logs and found it is related with the screen lock. Right now, I have stored fingerprints to use with apps like 1password, but I use just swipe for screen unlock, no password or fingerprints. So: - With screen lock enabled and fingerprints registered, Firefox Focus works. - Without screen lock and fingerprints deleted from device, Firefox Focus works. - Without screen lock but fingerprints registered in the device, Firefox Focus crashes when opening any page. I also tested it with older versions of the app, same problem. But on my phone, Samsung Galaxy A5, I use the same settings with no problem (fingerprints registered, screen unlocked, firefox works normally). Seems it's only issue on my tablet. I currently deleted any fingerprints from the device so I can continue using Firefox, but I would like to find a fix since I use fingerprints for unlocking protected apps. Any ideas why that happens?
Vedhæftede skærmbilleder

Ændret af Nicos00 den

Alle svar (1)

more options

Yes it is a known issue. There was a fix landed shortly ago. There will be rebuilds and some testing of the changes. It will be part of our next release.

https://github.com/mozilla-mobile/focus-android/issues/3566