Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I changed my primary email address, but I still get email at my old address.

  • 2 svar
  • 1 har dette problem
  • 4 visninger
  • Seneste svar af cor-el

emw_1000
emw_1000
more options

My account with Firefox correctly shows my primary address. And yet Firefox is still sending me mail at my old primary address, which I want to discontinue. How do I fix this?

My account with Firefox correctly shows my primary address. And yet Firefox is still sending me mail at my old primary address, which I want to discontinue. How do I fix this?

Alle svar (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

It's possible that you are on more than one mailing list. For example, the newsletter takes direct subscriptions rather than going through a Firefox Account.

Can you use a link in the message to update your email preferences and see whether that leads to a different place?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there is a problem with sending mail to the new address then the mail might be send to the old email address. In some cases email might be send to both email addresses.