Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

ok once agian I cant sign upm because you force me to do a second device I am adhd and I loose them its a nightmere to have two factor if your me

more options

OK lets try this again. Fire fox wont let me sign up because currently my phone is lost. If it wasnt I still wont do two fgactor because I loose my seco9nd device often so its like this. First problem lost phone ok i need my files and my secondarily problem is twofactor that stop[s me from doing anything. It is bad enough you lost your phone now you have ton go thru all these changes trying to get your stuff. I trust my pass word go ahead can any one tell me my 16 alpha numerical pass word nope you cant. Im not goiungh top be treated like a child these companies just want my number anyway. I put it in a add box an electronic one and it new me by my face book name. so forget it. I probably wont get to see the answer to this cause I cant create a account unless they send a code to my number well no thank you its just another head ache after my head ache you see its not about security its about having my phone number. my pass word is fine never have I had any account compermissed becuase someonew got my password. But like i said they know that they act like they are doingb this for us but6 its about your phone number.........well I guess this is all for me im disabled i loose phones constantly so i cant have just one more company making go thrun a lengthy recovery process to accesses my stuff

OK lets try this again. Fire fox wont let me sign up because currently my phone is lost. If it wasnt I still wont do two fgactor because I loose my seco9nd device often so its like this. First problem lost phone ok i need my files and my secondarily problem is twofactor that stop[s me from doing anything. It is bad enough you lost your phone now you have ton go thru all these changes trying to get your stuff. I trust my pass word go ahead can any one tell me my 16 alpha numerical pass word nope you cant. Im not goiungh top be treated like a child these companies just want my number anyway. I put it in a add box an electronic one and it new me by my face book name. so forget it. I probably wont get to see the answer to this cause I cant create a account unless they send a code to my number well no thank you its just another head ache after my head ache you see its not about security its about having my phone number. my pass word is fine never have I had any account compermissed becuase someonew got my password. But like i said they know that they act like they are doingb this for us but6 its about your phone number.........well I guess this is all for me im disabled i loose phones constantly so i cant have just one more company making go thrun a lengthy recovery process to accesses my stuff

Alle svar (1)

more options

Unfortunately, we cannot recover your account if you don't have access to either the recovery code for your account or your two-factor authentication device. This is for security and privacy reasons.

If you are logged into your Firefox Account already on another device, you can try disabling two-step verification on your account.

If you having your account recovery code, you can select the Use recovery code option when asked for your two-step authentication code.

Unfortunately, if neither is an option for you, we can't recover your account. When using two-step authentication, it's important to keep any recovery codes so that you can recover accounts in a situation like this.

More information about the topic can be found in What if I'm locked out of Two-Step Authentication?