Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

cannot reset Firefox account password because the e-mail doesn't reach my e-mail account

arturo.oconnell
arturo.oconnell
more options

After updating Firefox even if I have managed to backup and restore my profile, Firefox doesn't accept my account password which I clearly remember because I had annotated it in a personal notebook. Anyway trying to overcome the problem and synchronize in two different laptops I have asked for my password to be restored. The system tells me that an e-mail will be sent to my e-mail account with instructions and/or code to reset password but no e-mail has reached my e-mail account.

After updating Firefox even if I have managed to backup and restore my profile, Firefox doesn't accept my account password which I clearly remember because I had annotated it in a personal notebook. Anyway trying to overcome the problem and synchronize in two different laptops I have asked for my password to be restored. The system tells me that an e-mail will be sent to my e-mail account with instructions and/or code to reset password but no e-mail has reached my e-mail account.

Alle svar (1)

Wesley Branton
Wesley Branton
more options

I've noticed that sometimes the emails are very slow to arrive, so you will probably want to give it some time to arrive.

That said, based on when you posted this question, it should have arrived by now. If it hasn't make sure to check your junk/spam folder on your email account.

Unfortunately, some email services (Yahoo is one I can think of off the top of my head) have a nasty habit of blocking emails that they believe are spam. Unlike normal filtering where the email will still appear in the junk folder, the emails are often blocked entirely by the provider.

If you are still having issues after requesting a password reset again, perhaps it would be a good idea to ask your email provider if they are blocking certain emails.

Hope this helps.