Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

lost everything with new update

  • 1 svar
  • 3 har dette problem
  • 3 visninger
  • Seneste svar af cor-el

more options

I don't want to use sync. I don't want to sign into firefox, but i guess i have to with new, unwanted update. I lost all my bookmarks, passwords, saved pages and I am livid!!! I don't have time to search for what I one day had easily and now have lost for no reason. Please help. I'm sorry to have an attitude, but this is such a shock and I don't need it! And I can't believe it's so difficult to figure out. thanks!!!!!

I don't want to use sync. I don't want to sign into firefox, but i guess i have to with new, unwanted update. I lost all my bookmarks, passwords, saved pages and I am livid!!! I don't have time to search for what I one day had easily and now have lost for no reason. Please help. I'm sorry to have an attitude, but this is such a shock and I don't need it! And I can't believe it's so difficult to figure out. thanks!!!!!

Alle svar (1)

more options

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).