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TB 68 works fine on W7, all messages being downloaded. I am migrating to W10. Profile folder shows no new messages since 2018. Inbox shows 0 bytes.

  • 5 svar
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  • Seneste svar af sfhowes

murykken
murykken
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Migrating to W10. Profile shows 0 bytes in inboxes. Profile folders not updating with new messages. On W10, TB 

page comes up, with folders, but unable to download messages nor view previous messages.
Migrating to W10. Profile shows 0 bytes in inboxes. Profile folders not updating with new messages. On W10, TB page comes up, with folders, but unable to download messages nor view previous messages.
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sfhowes
sfhowes
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Did you delete the msf files. e.g. Inbox.msf, Sent.msf? In any case, an Inbox file of 0 bytes contains no mail. What about the pop.cogeco-2.ca folder? It may be where the most recent mail is for the Cogeco POP account.

How did you transfer the data from W7 to W10?

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

AgnesRM
AgnesRM
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Just a quick thought - if you switched from POP mail to IMAP in 2018, the newer messages could all be on the mail server. In that case, once you re-establish contact they should appear. Check IMAPMail folder for indications of recently used IMAP accounts. sfhowes - back to you! Agnes

murykken
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sfhowes said

Did you delete the msf files. e.g. Inbox.msf, Sent.msf? In any case, an Inbox file of 0 bytes contains no mail. What about the pop.cogeco-2.ca folder? It may be where the most recent mail is for the Cogeco POP account. How did you transfer the data from W7 to W10? https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Yes, I have done the .msf, and did folder repair, no change. I copied the profile and pasted it into TB on W10. When I open TB on W10, mail page comes up, with folder lists, but no mails in the folders. Nothing happens when I try to get mail. Windows working thingy goes. Cogeco-2 shows 0 kb as well.

murykken
murykken Spørgsmålsstiller
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AgnesRM said

Just a quick thought - if you switched from POP mail to IMAP in 2018, the newer messages could all be on the mail server. In that case, once you re-establish contact they should appear. Check IMAPMail folder for indications of recently used IMAP accounts. sfhowes - back to you! Agnes

Thanks, but I use POP. Checking IMAP mail shows 2018 date as well, and 0 kb.

sfhowes
sfhowes
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Copying a profile folder from one computer to another is not as simple as it was before TB 68. Copying the Thunderbird folder is recommended:

Copy the Thunderbird folder on the source to a flash drive:

C:\Users\sourceusername\AppData\Roaming\Thunderbird

Delete the existing Thunderbird folder on the target:

C:\Users\targetusername\AppData\Roaming\Thunderbird

Copy the folder from the flash drive into Roaming:

C:\Users\targetusername\AppData\Roaming

Do all of this with TB closed. AppData is a hidden folder by default. If possible, update the source and target to the same version of TB before the transfer.

If you follow these steps, the W10 setup will work just like the W7 setup.