Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Currently use v 60.9.1; On upgrade, I lose everything, and it wants to do a new install setup. How do I update?

  • 1 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af Matt

Dick Thomas
Dick Thomas
more options

Have tried to upgrade several times, with numerous versions since 60.9.1. Each time, Account setup, address books, mail files, all gone, leaving me with a 'new install', and asking for account setup info. I then re-install 60.9.1, and all is restored. How do I upgrade?

Have tried to upgrade several times, with numerous versions since 60.9.1. Each time, Account setup, address books, mail files, all gone, leaving me with a 'new install', and asking for account setup info. I then re-install 60.9.1, and all is restored. How do I upgrade?

Alle svar (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

See https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html