Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Bookmarks and password History

  • 2 svar
  • 1 har dette problem
  • 2 visninger
  • Seneste svar af cor-el

Zohaib Salman
Zohaib Salman
more options

hi.. I have done new windows 10 in my laptop . prior to that I synchronized my all data with firefox account now when i signed in again i have lost access to all my bookmarks and history and all other data.please help me.

hi.. I have done new windows 10 in my laptop . prior to that I synchronized my all data with firefox account now when i signed in again i have lost access to all my bookmarks and history and all other data.please help me.

Alle svar (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check if you have a C:\Windows.old folder with your previous personal data.

Firefox uses two locations for the Firefox profile folder (AppData\Roaming and AppData\Local), so make sure to look in the correct location. Location used for the main profile that keeps your personal data (Root Directory on about:profiles).