Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Sending of the message [via Earthlink] failed. ... you may be susceptible to getting your password stolen.

  • 2 svar
  • 2 har dette problem
  • 32 visninger
  • Seneste svar af ecruoff

rwiniecki
rwiniecki
more options

Yesterday 6/1/21 TB 78.10.2 on my two Dell laptops stopped being able to send messages via Earthlink with 'Authentication method: Encrypted password', though my Gmail accounts still work. Now it says:

Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account, try changing the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)' to 'Password, transmitted insecurely'. If it used to work but now doesn't, you may be susceptible to getting your password stolen.

Changing to 'Password, transmitted insecurely' allows sending, but I'm uncomfortable with that setting. "It used to work but now doesn't," so I wonder what the rest of the message means.

Suggestions?

Yesterday 6/1/21 TB 78.10.2 on my two Dell laptops stopped being able to send messages via Earthlink with 'Authentication method: Encrypted password', though my Gmail accounts still work. Now it says: Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account, try changing the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)' to 'Password, transmitted insecurely'. If it used to work but now doesn't, you may be susceptible to getting your password stolen. Changing to 'Password, transmitted insecurely' allows sending, but I'm uncomfortable with that setting. "It used to work but now doesn't," so I wonder what the rest of the message means. Suggestions?

Valgt løsning

I've been having a similar problem with sending emails. I just discovered the following solution in another thread in this forum, entitled 'Thunderbird "Send Message Error"': 

    These are the outgoing server SMTP setting which you should be using:

    outgoing server (SMTP): smtpauth.earthlink.net 
    Port: 587 
    Connection Security: STARTTLS Authentication      
    Method: Normal Password 
    User name: <email address>

So I went to my Outgoing Server Settings, found under Menu/Account Settings. (NOT Menu/Account Settings/Server Settings.) Clicked on the button marked 'Edit SMTP_server'. There I changed the Authentication Method from 'Encrypted Password' to 'Normal Password'. That seems to have fixed the problem. Emails are now sending without incident.

Based on the thread mentioned above, this issue may have been caused by Earthlink changing its server settings.

Good luck, hope this helps.

Læs dette svar i sammenhæng 👍 0

Alle svar (3)

rwiniecki
rwiniecki Spørgsmålsstiller
more options

After update to 78.11.0, the problem disappeared -- I'm again able to send messages via Earthlink with 'Authentication method: Encrypted password'.

rwiniecki
rwiniecki Spørgsmålsstiller
more options

Woops! The problem is back. TB is still 78.11.0.

Ændret af rwiniecki den

ecruoff
ecruoff
more options

Valgt løsning

I've been having a similar problem with sending emails. I just discovered the following solution in another thread in this forum, entitled 'Thunderbird "Send Message Error"': 

    These are the outgoing server SMTP setting which you should be using:

    outgoing server (SMTP): smtpauth.earthlink.net 
    Port: 587 
    Connection Security: STARTTLS Authentication      
    Method: Normal Password 
    User name: <email address>

So I went to my Outgoing Server Settings, found under Menu/Account Settings. (NOT Menu/Account Settings/Server Settings.) Clicked on the button marked 'Edit SMTP_server'. There I changed the Authentication Method from 'Encrypted Password' to 'Normal Password'. That seems to have fixed the problem. Emails are now sending without incident.

Based on the thread mentioned above, this issue may have been caused by Earthlink changing its server settings.

Good luck, hope this helps.