Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

irritating message and no home page

  • 2 svar
  • 1 har dette problem
  • 26 visninger
  • Seneste svar af cor-el

alistair7
alistair7
more options

Hi. A few days ago my browser started misbehaving. On opening, instead of going straight to my home page, i got the following message:

Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore.

I didn't want my last browsing session back. Also, thinking about it, when i close the browser recently, it did just that...close. Without asking me if I wanted to close all the tabs. Presumably the two issues are related.

'''Hi. A few days ago my browser started misbehaving. On opening, instead of going straight to my home page, i got the following message:''' ''Sorry. We’re having trouble getting your pages back. We are having trouble restoring your last browsing session. Select Restore Session to try again. Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore.'' I didn't want my last browsing session back. Also, thinking about it, when i close the browser recently, it did just that...close. Without asking me if I wanted to close all the tabs. Presumably the two issues are related.

Alle svar (2)

FredMcD
FredMcD
more options

The browser may think it crashed and is trying to restore your last session. This is normal for Firefox.

Do you close Firefox using the following? If not, that could be the issue. Make sure you close the browser using; Windows: Menu > File > Exit Mac: Menu > Firefox > Quit Firefox Linux: Menu > File > Quit

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html


Type about:support<enter> in the address box.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar, especially if you have multiple windows open to prevent losing tabs in unnoticed windows.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

Also make sure you give Firefox enouh time to close down before closing down the computer.