Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Cannot pair from android app

  • 3 svar
  • 3 har dette problem
  • 1 visning
  • Seneste svar af Paul

garym3
garym3
more options

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

Valgt løsning

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Læs dette svar i sammenhæng 👍 0

Alle svar (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

If you are unable to pair using the QR code, I recomend that you try using the email option to connect Firefox for Android to your Firefox Account.

garym3
garym3 Spørgsmålsstiller
more options

I found a better solution! As it turned out the phone either did pair, or perhaps was already paired, so either way it was the error message itself that was the error

Ændret af garym3 den

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Valgt løsning

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.