Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

password not recognised

more options

Thunderbird keeps asking for my password and does not recognise the correct one when I key it in, cannot download my emails.

Thunderbird keeps asking for my password and does not recognise the correct one when I key it in, cannot download my emails.

Alle svar (2)

more options

That usually means it is not the correct password, as Thunderbird is only reporting what the email host responds. Many email providers require a separate password for use with email clients, such as gmail, AOL, Verizon, and others. If you provide your email host, someone here may be able to assist, or you could contact your email provider.

more options

Thanks for the reply David turns out I needed to upgrade my security setting to OAuth 2.0 in Mozillo-all good now