Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Regenerating recovery key

  • 4 svar
  • 1 har dette problem
  • 31 visninger
  • Seneste svar af EJ

EJ
EJ
more options

I've gone down a rabbit hole of authentication in regards to Sync with Firefox. I'm wondering if I can regenerate a recovery key by removing the recovery key from my account and then choosing to re-enable a recovery key on my account? I do have the password for my primary email on my account, but I can't find the recovery key value for it.

I also have a secondary email on my account that I don't have a password for, and need to reset a password for it, but one problem at a time...

I've gone down a rabbit hole of authentication in regards to Sync with Firefox. I'm wondering if I can regenerate a recovery key by removing the recovery key from my account and then choosing to re-enable a recovery key on my account? I do have the password for my primary email on my account, but I can't find the recovery key value for it. I also have a secondary email on my account that I don't have a password for, and need to reset a password for it, but one problem at a time...

Valgt løsning

Generating a recovery key only generates this key so you can use it instead of a password reset and nothing more.

Læs dette svar i sammenhæng 👍 1

Alle svar (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What is the current state with your Firefox Account ? Can you access the Firefox account and its email as that is a primary requirement for generating a new recovery key ?

You may need a fresh login to the Firefox Account website.

EJ
EJ Spørgsmålsstiller
more options

Hi, thanks for the response. Current state is I'm able to authenticate using my primary email. Just want to make sure I don't nuke my account if I regenerate a recovery key (if that's possible).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Valgt løsning

Generating a recovery key only generates this key so you can use it instead of a password reset and nothing more.

EJ
EJ Spørgsmålsstiller
more options

Great, that's what I needed to hear. I removed the recovery key, recreated it, and now I have a recovery key for the account. Mission accomplished. Thanks for your help.