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Unable to setup another email account

sadza7
sadza7
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Hi there

I get the following error message when trying to setup my wife's email address on my Thunderbird account: Unable to log in at server, Probably wrong configuration, username or password

I have accepted the available configuration as shown by Thunderbird during the setup process, and have recently reset the password to ensure that is correct

Please would you advise how I may overcome this issue

Many thanks

Aidan Brown

Hi there I get the following error message when trying to setup my wife's email address on my Thunderbird account: Unable to log in at server, Probably wrong configuration, username or password I have accepted the available configuration as shown by Thunderbird during the setup process, and have recently reset the password to ensure that is correct Please would you advise how I may overcome this issue Many thanks Aidan Brown

Alle svar (4)

david
david
  • Top 10 Contributor
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If this happens during the setup process itself, try doing it without entering her password.

sadza7
sadza7 Spørgsmålsstiller
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Hi David

Many thanks for your prompt response. It did happen during the setup process but unfortunately it didn't resolve the problem. I've attached a screenshot for your information

Many thanks

Aidan

david
david
  • Top 10 Contributor
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I suggest checking to see if her account is partially set up. You never ever want to send a password to gmail, as that bypasses its authentication process, which is what happened. I would check settings>privacy&security click 'saved passwords' to see her account is listed. If her account is listed, click 'show passwords', and then highlight both rows for her, rightclick and delete. and try again. My guess is that the password is still interrupting the process. But my suggested steps are just a guess.

alexandrediascruz
alexandrediascruz
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I'm having exactly the same problem but with my account. How can I fix it?

Never mind. I fixed first in my yandex e-mail account. It's necessary to give authorization in the web account of my e-mail to access IMAP from a e-amil client (in this case Thunderbird).

Now it's working perfect!

Ændret af alexandrediascruz den