Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

saving passwords and not requiring a secondary login

dougmerrill41
dougmerrill41
more options

To open one of my email addresses always requires a secondary security key to be entered from my android phone after I enter my password. None of my other email addresses requires this. How do I delete that nuisance secondary requirement?

Also, how can my passwords for each email address be saved so I dont have to enter passwords every time I want to open an email? They were saved in the past but something has changed so now they are not saved. I have gone thru the saving passwords info instructions but still they are not being saved. Why not and how do I fix?

Thanks, Doug Merrill

To open one of my email addresses always requires a secondary security key to be entered from my android phone after I enter my password. None of my other email addresses requires this. How do I delete that nuisance secondary requirement? Also, how can my passwords for each email address be saved so I dont have to enter passwords every time I want to open an email? They were saved in the past but something has changed so now they are not saved. I have gone thru the saving passwords info instructions but still they are not being saved. Why not and how do I fix? Thanks, Doug Merrill

Alle svar (3)

Dropa
Dropa
more options

What kinda email are we talking about here?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings
jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Doug, some sites require multi-factor/two-factor authentication, while on others you can turn it off. So that might be an option to check into with your email site if you are not interested in the extra security (and it's not mandated by the boss for work email).

After you provide that second factor, the site usually sets a cookie in your browser so that you don't need to do it again for some period of time. But cookies are not forever... If you use private windows, cookies are only saved in memory until you exit out of Firefox. Even if you use regular windows and cookies are saved to disk, there are some settings and various add-ons that may erase cookies. That is where I would start the investigation.

[While I was composing this, cor-el provided more details on how to check on that.]