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email doesnt work

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  • Seneste svar af Toad-Hall

hap
hap
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Everytime I open up Thunderbird to try to send an email, it says “Login to server pop.shaw.ca with username ricc failed”

It also says “Cannot get mail. The mail server “imap.shaw.ca” is not responding. Verify that you have entered the correct account info in Mail Settings.”

It also says “login to server pop.shaw.ca with username ricc failed” “Enter your password for ricc on imap.shaw.ca”

This on an IOS device (ipod 7) 

My isp won;t help because they say they don’t support a third party application, so can you help?

My hospital phone doesn;t do toll free or long distance calls


Thank you

Everytime I open up Thunderbird to try to send an email, it says “Login to server pop.shaw.ca with username ricc failed” It also says “Cannot get mail. The mail server “imap.shaw.ca” is not responding. Verify that you have entered the correct account info in Mail Settings.” It also says “login to server pop.shaw.ca with username ricc failed” “Enter your password for ricc on imap.shaw.ca” This on an IOS device (ipod 7) My isp won;t help because they say they don’t support a third party application, so can you help? My hospital phone doesn;t do toll free or long distance calls Thank you

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Toad-Hall
Toad-Hall
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Do you have more than one account ? Is one set up as Pop and another set up as imap ? Or do you only have one account and it's not using the correct server settings for the type of account ?

In Account Settings In left pane select 'server settings' On the right at the top it says 'Server Type' Does it say Pop Mail Server or Imap Mail Server ? If Pop it must use Pop server settings If Imap it must use Imap server settings If you have two shaw accounts then you need two outgoing servers and each account must use it's own smtp server.

Also incoming and outgoing smtp the User Name - should be full email address not just 'ricc'. I would fix this first.