Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Unable to live stream a private video from a membership only website.

  • 4 svar
  • 0 har dette problem
  • 2 visninger
  • Seneste svar af Paul

Paul
Paul
more options

I have screenshots of the error I receive when logged into the website. The support staff from LawofSelfDefense.com says everything on their side says I should be receiving audio and video. I have checked DuckDuckGo privacy settings and they indicate that their product is not blocking anything from the website.

I used MS Edge this morning to stream a live episode and it works! I do not want to access these streams using any MS products/software. Something in Firefox is preventing me from Live video and Chat activity on the site. What can I send you to help me fix this problem?

I have screenshots of the error I receive when logged into the website. The support staff from LawofSelfDefense.com says everything on their side says I should be receiving audio and video. I have checked DuckDuckGo privacy settings and they indicate that their product is not blocking anything from the website. I used MS Edge this morning to stream a live episode and it works! I do not want to access these streams using any MS products/software. Something in Firefox is preventing me from Live video and Chat activity on the site. What can I send you to help me fix this problem?
Vedhæftede skærmbilleder

Alle svar (4)

Terry
Terry
more options

Try restarting in troubleshoot mode to test extensions and/or disabling security software.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons

You could also try switching off Enhanced Tracking Protection on the site. When on the site, press the shield icon at the extreme left of the address bar and use the button provided.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues with Total Cookie Protection.

Paul
Paul Spørgsmålsstiller
more options

I turned off the Enhanced Cookie Protection by toggling the switch to "Off". I now have a slash through the Shield Icon. I will test this at 10 am MDT09/29/2023 when the next live stream begins.

Paul
Paul Spørgsmålsstiller
more options

I ran Firefox with the Cookie protection "Off" this did not work so I restarted Firefox in troubleshooting mode and I was able to stream the video. It took more time than normal to get logged into the site streaming the video but it worked. I have followed step 1. "Disable Hardware Acceleration" and then restarted Firefox in normal mode. It is not possible to immediately test the "Live" stream since it has ended and until I get notified of a new session I can't replicate the functionality and continue troubleshooting step by step.

I do want to tell you that in every video the site store for later replay by members, this has always worked! The day after the live stream I can replay no matter what all the setting changes prior to today. It's the "Live Stream & Chat that have been interfered with.