please help me

Hi

Are you trying to do this on a computer managed by work or school?

This is on a personal computer.

I will do anything for help. Im not very computer literate now a days. I have tried doing a new fresh install of firefox but that did not seem to work. it kept the settings and now I cannot download anything

Do you have ESET security software as that software has been reported to cause issues with installing extensions?

• /questions/1403236 Problem with Firefox Browser wont install extensions

no i dont, i use microsoft security defender

still need help please

To work out what is going on we'll need some more information.

Can you elaborate on where you're downloading things from, and how you're downloading (right click and then "save as", or clicking a link that normally results in a download, or some other way)? Are you just clicking "Add to Firefox" on the addons.mozilla.org website?

We could get some more logging information about what is going wrong if you follow the following steps:

1. In the address bar, type about:config and press the Enter key.
   • The about:config warning page may appear. Click Accept the Risk and Continue to continue to the about:config page.
   • Filter for browser.download.loglevel, and change the value by clicking the pencil icon next to it on the right. Set the value to all.
   • open the browser console (press ctrl-shift-J)
   • clear the console contents (press the trashcan/bin icon on the top left)
   • try to download something
   • copy/paste any messages that appear in the browser console here.

Hopefully we can get to the bottom of this soon!