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I can't anymore

  • 1 svar
  • 0 har dette problem
  • Seneste svar af NoahSUMO

cmaloof
cmaloof
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I have loved FF desktop browser since I started using it per my boss in 2003. But I am so tired of the fact that EVERY SINGLE TIME you put out an update it breaks my access to the bank. EVERY SINGLE TIME. I waste HOURS reading articles, calling the bank IT dept, chatting with people who are on 3 calls at once, only to hear them tell me to "just use chrome." I clear the cookies, clear the cache, reboot, follow all the prompts in the settings and THEN the damned bank server doesn't recognize the device so it forces yet ANOTHER password change. It happened again TODAY and it makes me so sad but I cannot do it anymore. I am STILL now (going on 4 hours) trying to access the billpay page @ Xantanderbank. (ahem, secure codename) I am forced now, by this craziness, to use the imbecilic duckduckgo which is A) and offensive name and b) you KNOW it nowhere near the product you have built but I CANNOT DO THIS ANYMORE. Thank you for the time it takes to read this diatribe. I appreciate it.

I have loved FF desktop browser since I started using it per my boss in 2003. But I am so tired of the fact that EVERY SINGLE TIME you put out an update it breaks my access to the bank. EVERY SINGLE TIME. I waste HOURS reading articles, calling the bank IT dept, chatting with people who are on 3 calls at once, only to hear them tell me to "just use chrome." I clear the cookies, clear the cache, reboot, follow all the prompts in the settings and THEN the damned bank server doesn't recognize the device so it forces yet ANOTHER password change. It happened again TODAY and it makes me so sad but I cannot do it anymore. I am STILL now (going on 4 hours) trying to access the billpay page @ Xantanderbank. (ahem, secure codename) I am forced now, by this craziness, to use the imbecilic duckduckgo which is A) and offensive name and b) you KNOW it nowhere near the product you have built but I CANNOT DO THIS ANYMORE. Thank you for the time it takes to read this diatribe. I appreciate it.

Alle svar (1)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
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Hey cmaloof, thanks for taking the time to write in about this. If it has gotten to a point this frustrating please use whatever browser is easiest to use to access your banking needs. Over the last 2 years it seems certain banks are giving Firefox users more and more trouble just to login properly. I believe its due to their web development teams not testing for Firefox anymore or cutting the team's budget for testing in Firefox browsers and to only focus on Chrome, Edge and Safari.

That's what I believe the real problem is as not every Firefox update touches code that would upset a banking site that badly. The only big thing that changes is the useragent string. It's a line of code that tells the website what browser you are using and what version it is. Some websites don't update themselves to recognize the newer Firefox releases.

Anyway we really appreciate you being a Firefox user since 2003! That's longer than me. I started in 2004. :) Hopefully you can come back sometime in the future where your bank is properly working with Firefox again. But in the meantime, just use whatever helps you keep your sanity & frustrations low. I've noticed the web is getting way too complicated. So, for example, get ready when that next new thing called "Passkeys" (supposedly a replacement for passwords) arrives. ;)

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