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Trouble with one website failing to login

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  • Seneste svar af NoahSUMO

Cynthia Mink
Cynthia Mink
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I really like Firefox and would like to keep it, however when I sign in to my health insurance website it pulls up the site, lets me log in then goes to a blank page and never loads. This is the only site that it does this. I have downloaded your latest version and even contacted my health insurance to see if the problem was on their end. I am stumped! 

Thanks CH Mink
I really like Firefox and would like to keep it, however when I sign in to my health insurance website it pulls up the site, lets me log in then goes to a blank page and never loads. This is the only site that it does this. I have downloaded your latest version and even contacted my health insurance to see if the problem was on their end. I am stumped! Thanks CH Mink

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NoahSUMO
NoahSUMO
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Hi Cynthia can you let us know the exact url of your health insurance site so we can take a look? It would help us to see if this site has been reported as having problems before.

My instincts say we should erase the cookies for this health insurance site. It feels like they became damaged and are causing the blank page issue.

To clear your cookies, please read: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-cookies-for-the-current-website

If that does not work, please try this next: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-all-cookies-site-data-and-cache

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