Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Computer freezes when I'm moving the mouse over flash videos

  • 2 svar
  • 23 har dette problem
  • 1 visning
  • Seneste svar af OtakuSempai

OtakuSempai
OtakuSempai
more options

Hello,

Sometimes when I move the mouse over a flash video to pause it or to even start it, my computer completely freezes. I'm using a laptop and the LED that lights up whenever the HD is being used completely stops lighting, indicating that the hard drive is no longer being used.

All buttons stop working, including combinations like CTRL + ALT + Delete. The Caps Lock LED does not light up when pressing Caps Lock, and my mouse completely stops moving. All I'm left up is with a frozen image, and the only way to stop the computer is by pressing and holding the stop button on the laptop.

When I restart the computer, the websites and tabs restore on the next Firefox start-up.

I thought this only happened to YouTube videos, but now I've experienced it with another type of video.

This only happens in Firefox and with flash videos. Does anybody know how I can fix this?

Thanks!

Hello, Sometimes when I move the mouse over a flash video to pause it or to even start it, my computer completely freezes. I'm using a laptop and the LED that lights up whenever the HD is being used completely stops lighting, indicating that the hard drive is no longer being used. All buttons stop working, including combinations like CTRL + ALT + Delete. The Caps Lock LED does not light up when pressing Caps Lock, and my mouse completely stops moving. All I'm left up is with a frozen image, and the only way to stop the computer is by pressing and holding the stop button on the laptop. When I restart the computer, the websites and tabs restore on the next Firefox start-up. I thought this only happened to YouTube videos, but now I've experienced it with another type of video. This only happens in Firefox and with flash videos. Does anybody know how I can fix this? Thanks!

Ændret af OtakuSempai den

Alle svar (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

OtakuSempai
OtakuSempai Spørgsmålsstiller
more options

Hello, thank you for the response.

I could try that, but the thing is, this only happens rarely. I don't know if there is any way to deliberately cause this, but freezing the computer is not the most pleasant thing, because it requires closing it by using the physical button on the computer, rather than the Windows Shutdown command.