Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Have had a virus so uninstalled Firefox; now cannot reinstall - says it is already running although I cannot see any trace in Add/delete or Task Mgr

  • 1 svar
  • 3 har dette problem
  • 3 visninger
  • Seneste svar af cor-el

harveytaylor
harveytaylor
more options

Had a Trojan DNS changer; Was running Avast. Ran Antispyware, CCleaner and thought I got it cleaned up. Am now running AVG.

Uninstalled Firefox to see if that was part of the problem but now I cannot reinstall - says already running; reboot computer to close. Have rebooted endless times and no change.

By the way - still getting redirects on IE.

Had a Trojan DNS changer; Was running Avast. Ran Antispyware, CCleaner and thought I got it cleaned up. Am now running AVG. Uninstalled Firefox to see if that was part of the problem but now I cannot reinstall - says already running; reboot computer to close. Have rebooted endless times and no change. By the way - still getting redirects on IE.

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Use the profile manager to create a new default profile.

See http://kb.mozillazine.org/Profile_Manager