Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I'm stuck in a reboot loop trying to install Firefox 4.0 on my Windows XP computer.

  • 4 svar
  • 39 har dette problem
  • 1 visning
  • Seneste svar af CorinneAM

CorinneAM
CorinneAM
more options

I was trying to upgrade to Firefox 4.0 on my work computer, which runs Windows XP. I rebooted the computer so the upgrade would complete but when I tried opening Firefox, I got a message telling me I'd have to reboot my machine so the upgrade would complete. This happened a few times.

Eventually I tried to uninstall Firefox and start again from scratch but I guess I didn't uninstall everything because I received the same reboot message.

I was trying to upgrade to Firefox 4.0 on my work computer, which runs Windows XP. I rebooted the computer so the upgrade would complete but when I tried opening Firefox, I got a message telling me I'd have to reboot my machine so the upgrade would complete. This happened a few times. Eventually I tried to uninstall Firefox and start again from scratch but I guess I didn't uninstall everything because I received the same reboot message.

Valgt løsning

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Læs dette svar i sammenhæng 👍 1

Alle svar (4)

wayansam
wayansam
more options

I read that someone removed the file "firefox.exe.moz-upgrade" file.

SO I did this...but it still came up with the "reboot window"....

SO I went back into the downloaded file, opened/extracted it and went into "custom" setup.

Changed the destination folder to "/mozilla2" (or change to whatever so that its a different folder to the default).

Worked a treat after this.

CorinneAM
CorinneAM Spørgsmålsstiller
more options

I'll give it a try. I really dislike having to use IE.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Valgt løsning

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

CorinneAM
CorinneAM Spørgsmålsstiller
more options

Success! Turns out the program folder was hidden so I found it and deleted it. Did a clean reinstall and it works (fingers crossed!).

Thanks very much!

Ændret af CorinneAM den