Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

i cannot uninstall mozilla ,mozilla says it cant uninstall it untill i close it, i dont show it running

ken72
ken72
more options

1or2 months ago i updated mozilla to version4.i had problems with it. i uninstalled ver4 and installed ver3.6 work well untill 3-4 days ago.i tried to uninstall it and reintall it they said they couldnt uninstall it because it wasnt closed down .i see no evidence of it being open

1or2 months ago i updated mozilla to version4.i had problems with it. i uninstalled ver4 and installed ver3.6 work well untill 3-4 days ago.i tried to uninstall it and reintall it they said they couldnt uninstall it because it wasnt closed down .i see no evidence of it being open

Alle svar (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Firefox usually is not running immediately after you restart Windows. That can indicate a malware infection. See Firefox exe is always running | Troubleshooting | Firefox Help.

Before taking any further action, I recommend backing up your Firefox settings in case you end up ripping out Firefox and all its folders completely (e.g., with a third party uninstaller). See Backing up your information. (E.g., copy your entire Firefox profile folder to a safe place somewhere outside of the Mozilla folder.)