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Firefox crashes

  • 4 svar
  • 2 har dette problem
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  • Seneste svar af seagles1954

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Tried to launch firefox and as soon as it opens it crashes. Have downloaded it again and same problem.

Tried to launch firefox and as soon as it opens it crashes. Have downloaded it again and same problem.

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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-9ec5c8ad-623c-4565-a964-10af62111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-9ec5c8ad-623c-4565-a964-10af62111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

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Disabling Rapport did in fact fix the problem. Will update "blogs" to let other users of Rapport know. Thanks for fast repsonse.

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I am having the same issue, but do not have Rapport

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All I can say is that is probably another plug-in as there appears to be lots of other people with the same crash report. Cut and paste the above crash report http and check the comments.